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Top 7 Cybersecurity Risks of Remote Work & How to Address Them

Written by zysxajde-ca on . Posted in Blog, Cybersecurity.

Remote work has become increasingly popular in recent times. It provides flexibility and convenience for employees. Additionally, telecommuting reduces office costs for employers. Many also cite productivity benefits due to fewer distractions.

Research shows a 56% reduction in unproductive time when working at home vs. the office.

But there are some drawbacks to working outside the office. It’s crucial to be aware of the cybersecurity risks that come with remote and hybrid work. Keeping an eye on device and network security isn’t as easy. About 63% of businesses have experienced a data breach due to remote employees.

This news doesn’t mean that you must risk security to enjoy remote working. You can strike a balance. Be aware of the cybersecurity concerns and address them to do this.

Below, we’ll discuss some of the top cybersecurity risks associated with remote work. As well as provide practical tips on how employees and employers can address them. 

Remote Work Risks & Mitigation

1. Weak Passwords and Lack of Multi-Factor Authentication

Using weak passwords puts accounts at risk of a breach. Also, reusing passwords across several accounts is a big cybersecurity risk. Remote workers often access company systems, databases, and sensitive information from various devices.

To mitigate this risk, you should create strong and unique passwords for each account. Additionally, enable multi-factor authentication (MFA) whenever possible. This adds an extra layer of security by requiring a second form of verification.

Employers can set up access management systems. These solutions help automate the authentication process. They can also deploy safeguards like contextual MFA.

2. Unsecured Wi-Fi Networks

Working remotely often means connecting to different Wi-Fi networks. Such as public hotspots or home networks that may not be adequately secured. These unsecured networks can expose your sensitive data to hackers.

To protect company data, use a Virtual Private Network (VPN). Turn on the VPN when connecting to public or unsecured Wi-Fi networks. A VPN encrypts the internet traffic. This ensures that data remains secure even on untrusted networks.

3. Phishing Attacks

Phishing attacks remain a prevalent threat, and remote workers are particularly vulnerable. Attackers may send deceptive emails or messages. These messages trick users into revealing their login credentials or downloading malicious attachments.

To defend against phishing attacks, be cautious when opening emails. Especially those from unknown sources. Avoid clicking on suspicious links. Verify the sender’s email address.

Also, be wary of any requests for sensitive information. If in doubt, contact your IT support team to confirm the legitimacy of the communication.

4. Insecure Home Network Devices

Many remote workers use Internet of Things (IoT) devices. These include smart speakers, home security systems, and thermostats. These devices can introduce vulnerabilities to your home network if not properly secured.

To address this risk, make sure to change the default passwords on your IoT devices. Also, keep them updated with the latest firmware. Consider creating a separate network for your IoT devices. A “guest” network can isolate them from your work devices and data.

Employers can improve security for remote teams using an endpoint device manager. Such as Microsoft Intune, or similar. These devices make it easier to manage security across many employee devices.

5. Lack of Security Updates

Regularly updating your devices and software is crucial for maintaining strong cybersecurity. Remote workers may neglect these updates due to busy schedules or limited awareness. Cybercriminals often exploit vulnerabilities in outdated software to gain unauthorized access to systems.

To mitigate this risk, enable automatic updates on devices and software whenever possible. Regularly check for updates. Install them promptly to ensure you have the latest security patches.

6. Data Backup and Recovery

Remote workers generate and handle a significant amount of data. The loss or corruption of this data can be devastating. Implementing a robust data backup and recovery plan is essential.

Back up your important files to a secure cloud storage service or an external hard drive. This ensures that if a hacker compromises a device, your data remains safe and can be easily restored.

7. Insufficient Employee Training

Remote workers should receive proper cybersecurity training. It helps them to understand security risks and best practices. Unfortunately, many companies neglect this aspect of cybersecurity. This leaves employees unaware of the potential threats they may encounter.

Organizations must provide comprehensive cybersecurity training to remote workers. This training should cover topics such as:

  • Identifying phishing emails
  • Creating strong passwords
  • Recognizing suspicious online behavior
  • New forms of phishing (such as SMS-based “smishing”)

Get Help Improving Remote Team Cybersecurity

Remote work offers many benefits. But it’s important to remain vigilant about the associated cybersecurity risks. Address these risks head-on and put in place the suggested measures. If you’d like some help, just let us know. 

Give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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Handy Checklist for Handling Technology Safely During a Home or Office Move

Written by zysxajde-ca on . Posted in Blog, IT Management.

Moving can be a chaotic and stressful time. Especially when it comes to handling your valuable technology. Whether you’re relocating your home or office, it’s essential to take extra care. Both with fragile items and when packing and moving your devices and other tech items. 

To help you navigate this process smoothly, we’ve put together a handy checklist. Use this to help ensure your technology remains safe and sound during the move.

Back Up Everything

Before you start disassembling your technology, make sure to back up all your data. Create copies of important files, documents, photos, and any other irreplaceable information. You can either use an external hard drive, cloud storage, or both. By doing this, you’ll have peace of mind knowing you’ve protected your data. Should something unfortunate happen during the move, your files will be intact.

Organize and Label Cables

We all know the struggle of untangling a mess of cables. This is true, especially when you’re eager to set up your devices in the new place. To avoid this headache, take the time to organize and label your cables before packing.

Use cable ties or twist ties to keep them neatly bundled. Attach labels to identify which cable belongs to which device. Trust us; this simple step will save you a lot of time and frustration later on.

Pack Devices Carefully

When packing your devices, opt for their original boxes whenever possible. If you have the storage space, this is why you don’t want to toss those out. The original packaging is designed to provide the best protection during shipping. There are usually specific compartments to secure each component.

If you don’t have the original boxes, use sturdy cardboard boxes. Wrap each device in bubble wrap or anti-static foam to prevent any damage. Fill any empty spaces in the boxes with packing peanuts or crumpled paper to ensure a snug fit.

<H3>Remove Ink Cartridges and Batteries</H3>

It might seem easier to just load up your printers “as is” to move them. But that’s not a good idea. For printers and devices that use ink, it’s crucial to remove those cartridges. Do this before packing the devices. Ink cartridges can leak or dry out during transit. This can cause a mess or render them useless.

Also, remove batteries from devices such as laptops, cameras, or remote controls. This precaution prevents accidental power-on and potential damage during the move. Pack the cartridges and batteries separately in sealed bags and label them.

Take Photos of Cable Connections

Before unplugging cables from your devices, snap a quick photo of the connections. This visual reference will be very helpful when it’s time to set up everything at your new location. You won’t have to worry about remembering which cable goes where. And won’t need to spend hours trying to figure it out. Simply refer to the photos, and you’ll be back up and running in no time!

Pack Your Wi-Fi Equipment Separately

Reconnecting to the internet is usually one of the first things done for both home and office moves. To make it easier, pack all your Wi-Fi network equipment separately from other items.

This includes your modem, router, ethernet cables, and other network connectors. Clearly label the box “Wi-Fi Equipment” so you’ll know right where to go first to get online.

Secure Fragile Screens

Are you moving devices with delicate screens, such as TVs or monitors? Then take extra precautions to protect them from scratches and cracks. 

Place a soft cloth or microfiber cloth over the screen. Secure it with elastic bands or tape. This barrier will shield the screen from any accidental contact during transit. Additionally, make sure to pack these items in a vertical position to reduce the risk of damage.

Inform the Movers about Fragile Items

When enlisting professional movers, be sure to be clear about your technology. Inform them about the fragile nature of your devices and other tech items. Clearly label the boxes containing your valuable devices as “fragile.” Provide any necessary instructions to handle them with care. By communicating your concerns upfront, you reduce the chances of accidents while moving.

Test Everything After the Move

If you’ve moved offices, you don’t want to find out about problems on a busy Monday morning. Once you’ve moved your technology and reconnected cables, turn your devices on. Test them to ensure they work as usual and weren’t damaged. 

Something may not look damaged on the outside. But that doesn’t mean that there isn’t internal damage. You want to know this upfront so you can file a claim and call in an IT service professional to help.

Need Help with a Safe Technology Move?

Moving can be a hectic and challenging process, especially when moving office tech. But with the right approach, you can ensure the safety of your devices from point A to point B.

Need help from the pros to move your technology securely? Give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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Do You Still Believe in These Common Tech Myths?

Written by zysxajde-ca on . Posted in Blog, IT Management.

In today’s digital age, technology plays a significant role in our lives. But along with the rapid advancements and innovations, several myths have persisted. 

Is it okay to leave your smartphone charging overnight? Do Macs get viruses? And what about those 5G towers? What’s going on with those?

Common tech myths can often lead to misunderstandings. They can even hinder your ability to fully use various tools and devices. In this blog post, we will debunk some of the most common tech myths that continue to circulate. We’ll also explore the truth behind them.

Myth 1: Leaving your device plugged in overnight damages the
battery

First is one of the most persistent tech myths. Leaving your device plugged in overnight will harm the battery life. But this myth is largely outdated.

Modern smartphones, laptops, and other devices have advanced battery management systems. These systems prevent overcharging.

Once your device reaches its maximum charge capacity, it automatically stops charging. This is true even if it remains connected to the power source. In fact, it is often recommended to keep your device plugged in overnight to ensure a full charge by morning.

So, feel free to charge your gadgets overnight without worrying about battery damage.

Myth 2: Incognito mode ensures complete anonymity.

Many users believe that using incognito mode in web browsers guarantees complete anonymity. They feel completely secure while surfing the internet using this mode. But this is not entirely accurate. While incognito mode does provide some privacy benefits, they’re limited.

For example, it mainly prevents your device from saving the following items:

  • Browsing history
  • Cookies
  • Temporary files

However, it does not hide your activities from your internet service provider (ISP). Nor from the websites you visit. ISPs and websites can still track your IP address. They can also still watch your online behavior and collect data.

Do you truly want to remain anonymous online? Then consider using a virtual private network (VPN). Or other specialized tools that provide enhanced privacy protection.

Myth 3: Macs are immune to viruses.

Another prevalent myth is that Mac computers are impervious to viruses and malware. It is true that Macs have historically been less prone to such threats compared to Windows PCs. This does not make them immune. 

Some people that tout this myth point to malware statistics. For example, in 2022, 54% of all malware infections happened in Windows systems. Just 6.2% of them happened in macOS.

But you also need to factor in operating system (OS) market share. As of January 2023, Windows had about 74% of the desktop OS share. Mac’s OS had just 15%.

When you consider this, it turns out the systems aren’t that different when it comes to virus and malware risk. The infection rate per user on Macs is 0.075. This is slightly higher than on Windows, at 0.074. So, both systems have a pretty even risk of infection. This is the case even though Macs have a significantly lower infection count.

As the popularity of Macs has grown, so has the interest of hackers in targeting these devices. Malicious software specifically designed for Macs does exist. Users should take proper precautions, no matter the operating system in use.

You need to install reliable antivirus software. As well as keeping the operating system and applications up to date. Exercise caution when downloading files or clicking on suspicious links. Being aware of potential security risks and practicing safe browsing habits is crucial. This is true for Mac users, just as it is for any other platform.

Myth 4: More megapixels mean better image quality.

When it comes to smartphone cameras, savvy marketing sometimes leads to myths. Many people believe that more megapixels equal better image quality. This is a common misconception.

Megapixels are an essential factor in determining the resolution of an image. But they are not the sole indicator of image quality. Other factors play a significant role. Such as:

  • The size of individual pixels
  • Lens quality
  • Image processing algorithms
  • Low-light performance

A camera with a higher megapixel count may produce larger images. But it does not guarantee superior clarity, color accuracy, or dynamic range.

Manufacturers often strike a balance between pixel count and other image processing technologies. They do this to achieve optimal results. When choosing a smartphone or any camera, consider the complete camera system.  Don’t only focus on the megapixel count.

Separate Fact from Fiction

In a world where technology is an integral part of our lives, you must separate fact from fiction. Debunking common tech myths can empower you to make informed decisions. It can also maximize the potential of your digital experiences. An understanding of the truth behind these myths helps you use technology more effectively. It can also help you better protect your privacy.

Get the Technology Facts from a Trusted Pro

Whether you need help with an infected PC or setting up a corporate network, we’re here for you. We cut through the tech myths to bring you reliable and efficient service.

Give us a call today to chat about your technology goals and challenges.

Article used with permission from The Technology Press.

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7 Advantages of Adopting a Defense-in-Depth Cybersecurity Strategy

Written by zysxajde-ca on . Posted in Blog, Cybersecurity.

Cybersecurity threats are becoming increasingly sophisticated and prevalent. In 2022, ransomware attacks jumped by 93%. The introduction of ChatGPT will only increase the potential damage of cyber-attacks.

Protecting sensitive data and systems requires a comprehensive approach. One that goes beyond a single security solution. This is where a defense-in-depth cybersecurity strategy comes into play.

In this article, we will explore the advantages of adopting a defense-in-depth approach. As well as its benefits for safeguarding your network and mitigating cyber risks.

What Does a Defense-in-Depth Approach Mean?

First, let’s define what it means to use a defense-in-depth approach to cybersecurity.  In simple terms, it means having many layers of protection for your technology.

Just like how you might have locks on your doors, security cameras, and an alarm system to protect your home. A defense-in-depth strategy uses different security measures to safeguard your digital assets.

Many layers are better than one when it comes to security. A defense-in-depth strategy combines various defenses. This is to make it harder for cyber attackers to succeed.

These defenses can include things like:

  • Firewalls
  • Antivirus software
  • Strong passwords
  • Encryption
  • Employee training
  • Access management
  • Endpoint security

A defense-in-depth strategy also emphasizes early detection and rapid response. It involves using tools and systems that can quickly detect suspicious activities. This enables you to catch an attacker early. And take action to reduce any damage.

A defense-in-depth cybersecurity strategy provides a strong and resilient defense system. Its several layers of security increase the chances of staying secure. This is especially important in today’s dangerous online world.

Advantages of Adopting a Defense-in-Depth Approach

 Enhanced Protection

A defense-in-depth strategy protects your infrastructure in many ways. This makes it harder for attackers to breach your systems. Implementing a combination of security controls creates a robust security posture. Each layer acts as a barrier. If one layer fails, the others remain intact. This minimizes the chances of a successful attack.

Early Detection and Rapid Response

With a defense-in-depth approach, you have many security measures that can detect threats. As well as alert you to these potential dangers.

Some systems used to detect suspicious activities and anomalies in real time are:

  • Intrusion detection systems
  • Network monitoring tools
  • Security incident and event management (SIEM) solutions

This early detection allows you to respond quickly. This minimizes the impact of a potential breach. It also reduces the time an attacker has to access critical assets.

Reduces Single Point of Failure

A defense-in-depth strategy ensures that there is no single point of failure. Such as a single vulnerability that could compromise your entire security infrastructure. Relying solely on one security measure, such as a firewall, could prove catastrophic. Especially if it fails or if attackers find a way to bypass it.

It’s better to diversify your security controls. You create a resilient defense system. One where the failure of one control does not lead to a complete breach.

Protects Against Advanced Threats

Cybercriminals continually evolve their techniques to overcome traditional security measures. A defense-in-depth approach accounts for this reality. It incorporates advanced security technologies. Such as behavior analytics, machine learning, and artificial intelligence. These technologies can identify and block sophisticated threats. This includes zero-day exploits and targeted attacks. They do this by analyzing patterns and detecting anomalies in real time.

Compliance and Regulatory Requirements

Many industries are subject to specific compliance and regulatory requirements. Such as the General Data Protection Regulation (GDPR) or the Health Insurance Portability and Accountability Act (HIPAA). Adopting a defense-in-depth strategy can help you meet these requirements.

By implementing the necessary security controls, you show a proactive approach. It’s proof of your efforts to protect sensitive data.  This can help you avoid legal and financial penalties associated with non-compliance.

Flexibility and Scalability

A defense-in-depth strategy offers flexibility and scalability. This allows you to adapt to evolving threats and business needs. New technologies and security measures emerge all the time. You can integrate them seamlessly into your existing security framework.

Furthermore, you can scale your security controls as your organization grows. This ensures that your cybersecurity strategy remains effective. As well as aligned with your expanding infrastructure.

Employee Education and Awareness

A defense-in-depth approach extends beyond technology. It encompasses employee education and awareness. Educating your employees about cybersecurity best practices can significantly reduce risk. Especially those coming from human error and social engineering attacks.

Training and awareness programs create a human firewall. This complements your technical controls. It’s also a key component of any defense-in-depth cybersecurity approach.

Protect Your Business from Today’s Sophisticated Cyber Threats

We are in an era where cyber threats are constantly evolving. They are becoming even more sophisticated with AI. A defense-in-depth cybersecurity strategy is a must. Having many layers of security can significantly enhance your protection against cyber threats.

Looking to learn more about a defense-in-depth approach? Give us a call today to schedule a cybersecurity chat.

Article used with permission from The Technology Press.

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Best Ways to Use ChatGPT at Your Business (Without Things Getting Out of Hand)

Written by zysxajde-ca on . Posted in Blog, New Technology.

It’s hard to turn around online these days without running into ChatGPT. Both Bing and Google are levering this advanced artificial intelligence language model. And you can expect it to show up in more business and personal tools that you use every day.

ChatGPT has revolutionized the way businesses interact with their customers. It has also affected how they get things done. Teams are using it for everything from emails to generating ideas for product names.

The tool’s personalized and informative responses in real-time definitely draw you in. But integrating ChatGPT into your business operations requires careful consideration. You want to ensure that things don’t get out of hand with employees using the tool irresponsibly.

In this article, we explore the best practices for using ChatGPT at your business.

Best Practices for Responsible Use of ChatGPT & Other
AI

Understand ChatGPT’s Weaknesses

This is still very new technology, and it makes mistakes. When you first use ChatGPT, you’ll see a warning about this. You shouldn’t use the responses it provides you without human review and editing.

Yes, it can write you an employee device use policy if you ask. But there may be things in that auto-generated policy that aren’t quite correct. Use it as a prompt but not as a replacement for human-generated content.

Another weakness is potential bias. As the engine trains on vast amounts of content, it can pick up some bad habits. Thus, you could get biased or shocking responses from ChatGPT. Understand that in human terms, the tool is still a toddler that needs supervision.

Define ChatGPT’s Role

Before integrating ChatGPT into your business, it’s essential to define its role. The role can range from answering customers to generating ideas for new products.

Defining ChatGPT’s role helps you leverage its power. But also ensures you put in guard rails. The technology still is very new, so you don’t want your employees using it for everything.

Determine exactly which tasks the company approves for ChatGPT use and which it does not. This empowers your team to use it where you deem best and avoids improper use.

Consider Customer Privacy

Privacy is a crucial aspect of any business, and ChatGPT should not be an exception. As you integrate the tool into your work, it’s important to consider customer privacy. In fact, in March, Italy banned ChatGPT due to data privacy concerns.

Be aware of any exposure of employee or customer data to ChatGPT. Limit the potential for data leakage.

For example, you can configure ChatGPT to stop collecting customer data. Such as, after data collection reaches particular threshold.

Ensure Human Oversight

ChatGPT is a powerful tool, but it’s not a substitute for human interaction. It’s crucial to have human oversight to ensure the output it gives is relevant and accurate. Human oversight can help stop inappropriate responses that may negatively impact your business.

Integrate ChatGPT Into Your Existing Customer Service

Integrating ChatGPT into your customer service channels can benefit customers. It can improve customer experience while also reducing workload. You can integrate it into your website, social media, and other support channels. It can provide real-time responses to customer queries. But, again, human beings need to watch ChatGPT and its responses.

Leveraging it intelligently reduces the waiting time for customers. It can also improve their experience with your business.

Measure Performance and Optimize

Measuring ChatGPT’s performance is crucial to ensure that it’s providing value. Measure its performance by analyzing customer satisfaction, response time, and responses handled.

You can also look at productivity statistics. Is using ChatGPT to write the framework for customer emails saving time? Or does it take just as much time for your team to edit responses?

Based on the analysis, you can optimize ChatGPT to improve its performance. This helps it to be a better support for your business.

Be Transparent About Using It

Be transparent if you’re using ChatGPT for email responses or other things. Your customers will appreciate your honesty. For example, you could simply state in your policies the following.

“We leverage AI for certain content, and always edit and fact-check its outputs.”

The use of AI-generated content is a murky area right now. Responsible companies tell their customers exactly where and how they are using it. 

Get Help Navigating the Changing World of Business Technology

ChatGPT is an excellent tool for businesses looking to leverage its AI power. But this tool is still in its infancy. Integrating ChatGPT into your business requires careful consideration. You need to ensure that it’s effective and secure.

Need help navigating the changing technology landscape? Give us a call today to schedule a chat about AI, where to leverage it, and business concerns.

Article used with permission from The Technology Press.

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What Is Push-Bombing & How Can You Prevent It?

Written by zysxajde-ca on . Posted in Blog, Cybersecurity.

Cloud account takeover has become a major problem for organizations. Think about how much work your company does that requires a username and password. Employees end up having to log into many different systems or cloud apps.

Hackers use various methods to get those login credentials. The goal is to gain access to business data as a user. As well as launch sophisticated attacks, and send insider phishing emails. 

How bad has the problem of account breaches become? Between 2019 and 2021, account takeover (ATO) rose by 307%.

Doesn’t Multi-Factor Authentication Stop Credential Breaches?

Many organizations and individuals use multi-factor authentication (MFA). It’s a way to stop attackers that have gained access to their usernames and passwords. MFA is very effective at protecting cloud accounts and has been for many years.

But it’s that effectiveness that has spurred workarounds by hackers. One of these nefarious ways to get around MFA is push-bombing.

How Does Push-Bombing Work?

When a user enables MFA on an account, they typically receive a code or authorization prompt of some type. The user enters their login credentials. Then the system sends an authorization request to the user to complete their login.

The MFA code or approval request will usually come through some type of “push” message. Users can receive it in a few ways:

  • SMS/text
  • A device popup
  • An app notification

Receiving that notification is a normal part of the multi-factor authentication login. It’s something the user would be familiar with.

With push-bombing, hackers start with the user’s credentials. They may get them through phishing or from a large data breach password dump.

They take advantage of that push notification process. Hackers attempt to log in many times. This sends the legitimate user several push notifications, one after the other.

Many people question the receipt of an unexpected code that they didn’t request. But when someone is bombarded with these, it can be easy to mistakenly click to approve access.

Push-bombing is a form of social engineering attack designed to:

  • Confuse the user
  • Wear the user down
  • Trick the user into approving the MFA request to give the hacker access

Ways to Combat Push-Bombing at Your Organization

Educate Employees

Knowledge is power. When a user experiences a push-bombing attack it can be disruptive and confusing. If employees have education beforehand, they’ll be better prepared to defend themselves.

Let employees know what push-bombing is and how it works. Provide them with training on what to do if they receive MFA notifications they didn’t request.

You should also give your staff a way to report these attacks. This enables your IT security team to alert other users. They can then also take steps to secure everyone’s login credentials.

Reduce Business App “Sprawl”

On average, employees use 36 different cloud-based services per day. That’s a lot of logins to keep up with. The more logins someone has to use, the greater the risk of a stolen password.

Take a look at how many applications your company uses. Look for ways to reduce app “sprawl” by consolidating. Platforms like Microsoft 365 and Google Workspace offer many tools behind one login. Streamlining your cloud environment improves security and productivity.

Adopt Phishing-Resistant MFA Solutions

You can thwart push-bombing attacks altogether by moving to a different form of MFA. Phishing-resistant MFA uses a device passkey or physical security key for authentication. 

There is no push notification to approve with this type of authentication. This solution is more complex to set up, but it’s also more secure than text or app-based MFA.

Enforce Strong Password Policies

For hackers to send several push notifications, they need to have the user’s login. Enforcing strong password policies reduces the chance that a password will get breached.

Standard practices for strong password policies include:

  • Using at least one upper and one lower-case letter
  • Using a combination of letters, numbers, and symbols
  • Not using personal information to create a password
  • Storing passwords securely
  • Not reusing passwords across several accounts

Put in Place an Advanced Identity Management Solution

Advanced identity management solutions can also help you prevent push-bombing attacks. They will typically combine all logins through a single sign-on solution. Users, then have just one login and MFA prompt to manage, rather than several.

Additionally, businesses can use identity management solutions to install contextual login policies. These enable a higher level of security by adding access enforcement flexibility. The system could automatically block login attempts outside a desired geographic area. It could also block logins during certain times or when other contextual factors aren’t met.

Do You Need Help Improving Your Identity & Access Security?

Multi-factor authentication alone isn’t enough. Companies need several layers of protection to reduce their risk of a cloud breach.

Are you looking for some help to reinforce your access security? Give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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How to Create Insightful Dashboards in Microsoft Power BI

Written by zysxajde-ca on . Posted in Blog, Microsoft.

Data visualization is a powerful tool for communicating complex data. It presents it in a simple, easily understandable format. But it is not enough to simply create a graph or chart and call it a day. To truly make use of information, it is important to create insightful reports. Reports that effectively communicate the story behind the data.

Insightful reports help decision-makers understand key trends and patterns. As well as identify areas of opportunity and make informed decisions. If analytics graphs and bar charts are only telling part of the story, it can lead people to wrong decisions.

Creating holistic and insightful reports requires the use of several data points. One tool that enables this is Microsoft Power BI.

What Is Microsoft Power BI?

Microsoft Power BI is a business intelligence tool. It allows you to connect many data sources to one dashboard. Using Power BI, you can easily model and visualize data holistically.

The platform has over 500 different data connectors. These connectors can tap into sources such as Salesforce, Excel, Azure, and more. Users can leverage pre-built report templates to save time in creating data-rich reporting. Teams can also collaborate and share dashboards virtually.

Tips for Designing Great Data Visualization Reports

Getting started in Microsoft Power BI entails:

  • Signing up for the software
  • Connecting your data sources
  • Using its tools to create report visualizations

But creating great reports goes beyond that. Below, we’ll go through several tips and best practices for getting the most out of your Power BI output.

  • Consider Your Audience

    You should design reporting dashboards with the end user in mind. What is it that this audience wants to see? Are they looking for bottom-line sales numbers? Or do they want to cover insights that can help target productivity gaps?

    The use of clear and concise language and effective visualizations are important. These help to highlight the key takeaways from the data. Customize reports to the audience’s level of technical expertise and business goals.

  • Don’t Overcomplicate Things

    Many times, less is more. If you find that your dashboard looks crowded, you may be adding too many reports. The more you add, the more difficult it is to read the takeaways from the data.

    Remove all but the most essential reports. Look for ways to include different data sets in a single report, such as using stacked bar charts. Dashboards should show important data at a glance, so do your best to avoid the need to scroll.

  • Try Out Different Chart Types

    Experiment with presenting your data in different ways. Flip between bar, pie, and other types of charts to find the one that tells the story the best. When building a new dashboard for your organization, get some input. Ask those who will review the reports which chart type works best for them.

  • Get to Know Power Query

    Power Query is a data preparation engine. It can save you a lot of time in developing insightful reports. This engine is used in Microsoft tools like Power BI and Excel. 

    Take time to learn how to leverage this tool for help with:

    • Connecting a wide range of data sources to the dashboard
    • Previewing data queries
    • Building intuitive queries over many data sources
    • Defining data size, variety, and velocity

  • Build Maps with Hints to Bing

    Bing and Power BI integrate, allowing you to leverage default map coordinates. Use best practices to leverage the mapping power of Bing to improve your geo-coding.

    For example, if you want to plot cities on a map, name your columns after the geographic designation. This helps Bing identify exactly what you’re looking for.

  • Tell People What They Are Looking At

    A typical comment heard often when presenting executives with a new report is, “What am I looking at?” Tell your audience what the data means by using features like tooltips and text boxes to add context.

    Just one or two sentences can save someone 5-10 minutes of trying to figure out why you gave them this report. That context can get them to a decision faster. It also helps avoid any confusion or misunderstandings about the data.

  • Use Emphasis Tricks

    People usually read left to right and from top to bottom. So put your most important chart at the top, left corner. Follow, with the next most important reports.

    If you have specific numbers that need to stand out, increase the font size or bold the text. This ensures that your audience understands the key takeaways.

    Use can also use colors to emphasize things like a “High, Mid, Low.” For example, a low level of accidents could be green, a mid-level in yellow, and a high-colored red. This provides more visual context to the data.

Need Help with Power Bi or Other Microsoft Products?

We can help you get started or improve your use of Microsoft 365, Power BI, and more. Give us a call today to schedule a chat about leveraging this powerful platform.

Article used with permission from The Technology Press.

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Is It Time to Ditch the Passwords for More Secure Passkeys?

Written by zysxajde-ca on . Posted in Blog, Cybersecurity.

Passwords are the most used method of authentication, but they are also one of the weakest. Passwords are often easy to guess or steal. Also, many people use the same password across several accounts. This makes them vulnerable to cyber-attacks.

The sheer volume of passwords that people need to remember is large. This leads to habits that make it easier for criminals to breach passwords. Such as creating weak passwords and storing passwords in a non-secure way.

61% of all data breaches involve stolen or hacked login credentials.

In recent years a better solution has emerged – passkeys. Passkeys are more secure than passwords. They also provide a more convenient way of logging into your accounts.

What is Passkey Authentication?

Passkeys work by generating a unique code for each login attempt. This code is then validated by the server. This code is created using a combination of information about the user and the device they are using to log in.

You can think of passkeys as a digital credential. A passkey allows someone to authenticate in a web service or a cloud-based account. There is no need to enter a username and password. 

This authentication technology leverages Web Authentication (WebAuthn). This is a core component of FIDO2, an authentication protocol. Instead of using a unique password, it uses public-key cryptography for user verification.

The user’s device stores the authentication key. This can be a computer, mobile device, or security key device. It is then used by sites that have passkeys enabled to log the user in.

Advantages of Using Passkeys Instead of Passwords

  • More Secure

    One advantage of passkeys is that they are more secure than passwords. Passkeys are more difficult to hack. This is true especially if the key generates from a combination of biometric and device data.

    Biometric data can include things like facial recognition or fingerprint scans. Device information can include things like the device’s MAC address or location. This makes it much harder for hackers to gain access to your accounts.

  • More Convenient

    Another advantage of passkeys over passwords is that they are more convenient. With password authentication, users often must remember many complex passwords. This can be difficult and time-consuming. 

    Forgetting passwords is common and doing a reset can slow an employee down. Each time a person has to reset their password, it takes an average of three minutes and 46 seconds.

    Passkeys erase this problem by providing a single code. You can use that same code across all your accounts. This makes it much easier to log in to your accounts. It also reduces the likelihood of forgetting or misplacing your password.

  • Phishing-Resistant

    Credential phishing scams are prevalent. Scammers send emails that tell a user something is wrong with their account. They click on a link that takes them to a disguised login page created to steal their username and password.

    When a user is authenticating with a passkey instead, this won’t work on them. Even if a hacker had a user’s password, it wouldn’t matter. They would need the device passkey authentication to breach the account.

Are There Any Disadvantages to Using Passkeys?

Passkeys are definitely looking like the future of authentication technology. But there are some issues that you may run into when adopting them right now.

  • Passkeys Aren’t Yet Widely Adopted

    One of the main disadvantages is that passkeys are not yet widely adopted. Many websites and cloud services still rely on passwords. They don’t have passkey capability yet.

    This means that users may have to continue using passwords for some accounts. At least until passkeys become more widely adopted. It could be slightly awkward to use passkeys for some accounts and passwords for others.

  • Passkeys Need Extra Hardware & Software

    One thing about passwords is that they’re free and easy to use. You simply make them up as you sign up for a site.

    Passkeys need extra hardware and software to generate and validate the codes. This can be costly for businesses to put in place at first. But there is potential savings from improved security and user experience. These benefits can outweigh the cost of passkeys.

Prepare Now for the Future of Authentication

Passkeys are a more secure and convenient alternative to passwords. They are more difficult to hack, and they provide a more convenient way of logging into your accounts. But passkeys are not yet widely adopted. Additionally, businesses may need to budget for implementation.

Despite these challenges, passkeys represent a promising solution. Specifically, to the problem of weak passwords. They have the potential to improve cybersecurity. As well as boost productivity for businesses and individuals alike.

Need Help Improving Your Identity & Account Security?

Take advantage of new authentication methods now. It’s the perfect time to ease in and begin putting them in place for your organization.

Give us a call today to schedule a consultation.

Article used with permission from The Technology Press.

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What Is App Fatigue & Why Is It a Security Issue?

Written by zysxajde-ca on . Posted in Blog, Cybersecurity.

The number of apps and web tools that employees use on a regular basis continues to increase. Most departments have about 40-60 different digital tools that they use. 71% of employees feel they use so many apps that it makes work more complex.

Many of the apps that we use every day have various alerts. We get a “ping” when someone mentions our name on a Teams channel. We get a notification popup that an update is available. We get an alert of errors or security issues.

App fatigue is a very real thing and it’s becoming a cybersecurity problem. The more people get overwhelmed by notifications, the more likely they are to ignore them.

Just think about the various digital alerts that you get. They come in:

  • Software apps on your computer
  • Web-based SaaS tools
  • Websites where you’ve allowed alerts
  • Mobile apps and tools
  • Email banners
  • Text messages
  • Team communication tools

Some employees are getting the same notification on two different devices. This just adds to the problem. This leads to many issues that impact productivity and cybersecurity.

Besides alert bombardment, every time the boss introduces a new app, that means a new password. Employees are already juggling about 191 passwords. They use at least 154 of them sometime during the month.

How Does App Fatigue Put Companies at Risk?

  • Employees Begin Ignoring Updates

    When digital alerts interrupt your work, you can feel like you’re always behind. This leads to ignoring small tasks seen as not time-sensitive. Tasks like clicking to install an app update.

    Employees overwhelmed with too many app alerts, tend to ignore them. When updates come up, they may quickly click them away. They feel they can’t spare the time right now and aren’t sure how long it will take.

    Ignoring app updates on a device is dangerous. Many of those updates include important security patches for found vulnerabilities. When they’re not installed, the device and its network are at a higher risk. It becomes easier to suffer a successful cyberattack.

  • Employees Reuse Passwords (and They’re Often Weak)

    Another security casualty of app fatigue is password security. The more SaaS accounts someone must create, the more likely they are to reuse passwords. It’s estimated that passwords are typically reused 64% of the time.

    Credential breach is a key driver of cloud data breaches. Hackers can easily crack weak passwords. The same password used several times leaves many accounts at risk.

  • Employees May Turn Off Alerts

    Some alerts are okay to turn off. For example, do you really need to know every time someone responds to a group thread? Or just when they @name you? But, turning off important security alerts is not good.

    There comes a breaking point when one more push notification can push someone over the edge. They may turn off all the alerts they can across all apps. The problem with this is that in the mix of alerts are important ones. Such as an anti-malware app warning about a newly found virus.

What’s the Answer to App Fatigue?

It’s not realistic to just go backward in time before all these apps were around. But you can put a strategy in place that puts people in charge of their tech, and not the other way around.

  • Streamline Your Business Applications

    From both a productivity and security standpoint, fewer apps are better. The fewer apps you have, the less risk. Also, the fewer passwords to remember and notifications to address.

    Look at the tools that you use to see where redundancies may be. Many companies are using two or more apps that can do the same function.

    Consider using an umbrella platform like Microsoft 365 or Google Workspace. These platforms include several work tools, but users only need a single login to access them.

  • Have Your IT Team Set up Notifications

    It’s difficult for users to know what types of notifications are the most important. Set up their app notifications for them. This ensures they aren’t bombarded yet are still getting the important ones.

  • Automate Application Updates

    A cybersecurity best practice is to automate device and software updates. This takes the process out of employees’ hands. It enhances productivity by removing unnecessary updates from their view. 

    Automating device updates through a managed services solution improves security. It also mitigates the chance there will be a vulnerable app putting your network at risk.

  • Open a Two-Way Communication About Alerts

    Employees may never turn off an alert because they’re afraid they might get in trouble. Managers may not even realize constant app alert interruptions are hurting productivity.

    Communicate with employees and let them know they can communicate with you. Discuss how to use alerts effectively. As well as the best ways to manage alerts for a better and more productive workday.

Need Help Taming Your Cloud App Environment?

Today, it’s easy for cloud tools to get out of hand. Get some help consolidating and optimizing your cloud app environment. Give us a call today.

Article used with permission from The Technology Press.

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7 Customer-Facing Technologies to Give You an Advantage

Written by zysxajde-ca on . Posted in Blog, New Technology.

Customers look for convenience. In today’s world that means technology that makes their life easier. From webforms to POS systems, you need to keep the customer experience in mind in all you do.

When people aren’t happy with their experience interacting with a company, they leave. And their experience might not have anything to do with your products or services. Maybe they found it hard to navigate your website. They may have a question, but no one was around to answer it.

Customers expect you to make it easy for them to do business with you. Companies that do that, reap the benefits. Customer-centric companies are 60% more profitable than those that aren’t.

Technology is key to converting website visitors into clients. It’s also key for keeping customers happy and returning to buy again.

Where should you focus? Below are several ideas for all business budgets.

Cloud Forms

Are you still emailing forms in Microsoft Word to your customers? Using cloud-based forms makes the experience much better. Your customer doesn’t need to save a form to their computer and remember to email it back. Instead, they can follow a link and fill out the info online from any device.

Moving your forms to the cloud makes it easier for you as well. The form data comes in automatically. These systems also collate forms and provide analytics.

If you use Microsoft 365, then you already have a cloud form tool. Look for Microsoft Forms in your available applications or visit Microsoft’s site.

<H3>Digital Signatures</H3>

Experts expect the use of eSignatures to grow by 69% by 2024. The ability to digitally sign documents means more contracts get signed. People don’t have to print out a form, sign it, then scan it back in. Any of those activities could mean a bump in the road.

Printers run out of ink. People have trouble with a scanner they rarely use. The list goes on. Any problem can mean a customer rethinks signing a document that you need.

Using digital signatures streamlines the process. You can handle the transaction online. You also ensure you have a legally binding signature. 

Smart Chatbot

When someone makes a buying decision, they often have a question. If they don’t have a quick and easy way to get an answer, they may go elsewhere.

Chatbots are really smart these days. If you program them right, they can answer a large percentage of repeat questions. They’re there 24/7 on your website ready to help in a moment of need.

Many customers actually like them. About 68% of consumers are happy using helpful chatbots. They say they like that they get a fast answer from a bot. This isn’t always the case when customers send an email.

SMS Notifications

SMS notifications are another type of technology that can improve customer experience. Emails have become flooded with junk mail. When someone needs to know about a shipment or purchase, they often prefer it by text. This way the message isn’t missed.

Think about implementing SMS notifications for important customer alerts. Make sure you have an opt-in and opt-out method. It’s also a best practice to let the customer choose which alerts they want to receive. Such as payment notifications, sales, or shipping details.

Business Mobile App

People have been in a transition from websites to apps for a while. Of course, the internet isn’t going away, but apps are gaining ground. A big reason for this is the rise of smartphone use.

Smartphone searches are overtaking web searches. And when people are on a mobile device they prefer apps over websites. Studies show that mobile users spend 90% of their time using apps, and just 10% using an internet browser.

Think about implementing a mobile app for your business. This can make it easier for customers to do business with you. It also gives you more marketing and service capabilities, such as push notifications.

If you’re on a tight budget, you could start with a “wrapper” app. These are solutions that take your existing website and transform it into an app.

FAQ Kiosk

For retail stores, having an FAQ kiosk available can provide a positive experience. It can allow customers to get questions answered quickly. It could also help them look up sales and coupons.

Service businesses can also benefit by using this digital tool. They can use it for commonly asked questions. They can also use it to direct clients to staff offices.

VoIP Phone System

You might think of your phone system as an internal piece of IT. But it’s also one of your most customer-facing technologies. The experience people get when they call is a vital part of how they view your business.

VoIP phone systems give staff the flexibility to help customers anywhere. This is true even when away from their desks. They also enable things like group ring, auto-attendant, and voicemail to email. All these features make for better caller interaction with your business.

Get Help Planning Your Technology Roadmap

Which technology upgrades will benefit your bottom line the most? How should new systems integrate into existing solutions? These are some of the things we look at when helping you look ahead to the future. Give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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